Refund policy

Last Updated: August 14, 2026

Thank you for shopping with Joymesigns. This policy applies to all metal decorative signs purchased on our website and shipped to the United States.

By placing an order on the Joymesigns website, you acknowledge that you have fully read, understood, and agreed to this Return & Refund Policy. This policy is accessible prior to checkout and governs all transactions. No verbal agreement shall override this written policy. All non-refundable provisions for custom signs and final-sale merchandise only apply to change-of-mind returns. This policy does not exclude remedies for items that arrive damaged, defective, or shipped incorrectly due to our error, in compliance with applicable U.S. consumer laws and the Uniform Commercial Code.

1. Return Eligibility (Standard Non-Custom Metal Signs)

You may request a return within 30 calendar days from the delivery date. To qualify for return:

· The metal sign must be unused, unmounted, free of scratches, dents or self-inflicted damage;

· Return with original protective packaging intact;

· All hardware and hanging accessories must be complete;

· You must contact our support team via email to notify us of your return and provide your order number before shipping items back. We reserve the right to refuse processing refunds for items returned without prior notice.

· You must use a shipping service with full tracking for all return shipments. Joymesigns accepts no responsibility for lost, stolen, or damaged return packages while in carrier custody.

All returned items must be shipped to our designated return address. Please email our support team to obtain the valid return shipping address BEFORE sending back merchandise. We are not liable for packages delivered to incorrect or outdated addresses.

Upon receipt, we will conduct a full inspection of returned goods. If the metal sign shows scratches, dents, self-inflicted damage, missing hardware or removed protective packaging, we reserve the right to reject the refund request. The item may be shipped back to you at your own cost.

2. Custom / Personalized Metal Signs (Engraved, Custom Text & Artwork)

Customized personalized metal signs are NOT eligible for change-of-mind returns or exchanges. Once production starts, we cannot cancel or refund custom orders resulting from buyer errors, including wrong spelling, wrong size, incorrect design selection, or personal preference. Exception: We will resolve orders if items arrive damaged, defective, or we ship the wrong custom design.

Order Cancellation Rules

· Non-custom metal signs: Orders may be canceled before shipment. Once shipped, standard return procedures apply.

· Custom / personalized metal signs: Once production has commenced, cancellations are NOT accepted. Cancellation requests received before production starts may be approved at our sole discretion.

Slight color variations between digital screen previews and finished metal signs are normal due to monitor differences, printing processes and metal material properties. Minor cosmetic variations that do not impair function are not considered damage or manufacturing defects and are not eligible for free replacement or refund.

3. Return Shipping Cost

· Change-of-mind return (no quality issue): The buyer is responsible for all return shipping fees. Original outbound shipping cost is non-refundable.

· Damaged, defective, or incorrectly shipped items (our fault): We cover the related shipping cost.

If you refuse package delivery without submitting a valid damage or defect claim, all original outbound shipping fees and carrier return charges will be deducted from any applicable refund.

4. Damaged Item Claim Instructions

If your metal sign arrives bent, scratched or broken during transit:

1. Contact us within 5 BUSINESS DAYS after delivery;

2. Provide clear photos: outer shipping box, damaged packaging, and full photos of the damaged metal sign. Please retain the original outer shipping box and all packaging materials until your claim is fully resolved. Claims without intact packaging photos may be denied.

3. We offer resolution options: free replacement, partial credit, or full product refund (shipping fee arrangement subject to verification). Claims submitted after 5 business days may not be approved. We will process valid damage claims and arrange replacements within 5–7 business days after we receive all required evidence.

5. Refund Processing

After we receive, inspect and confirm your returned metal sign meets all requirements, refunds will be issued to your original payment method within 5–7 business days. Please allow extra processing time handled by your bank or card issuer.

6. How to Request Return or File a Damage Claim

Email our support: mrguanteng@hotmail.com Subject suggestion: Return Request / Damage Claim – [Your Order Number] Please provide: Order Number, full name, return/claim reason, and relevant photos if applicable.

7. Final Sale Items

Clearance and discounted final-sale metal signs are not eligible for change-of-mind returns or exchanges. Exceptions apply if items arrive damaged, defective or incorrectly shipped due to our error.

8. Liability Limitation

Our maximum liability for any order dispute, damage claim or return shall not exceed the total amount paid by the buyer for the relevant metal sign. Joymesigns is not responsible for indirect, incidental or consequential damages including installation labor costs, decoration losses, or project delay losses.

Governing Law

This policy shall be governed by the laws of the United States.