You can track your order by clicking the Order Tracking entry. After entering the tracking page, please fill in the required information to look up your order status.

Stock metal tags will be shipped within 1–3 business days. Custom engraved metal tags need production processing and will be shipped within 5–7 business days after order confirmation. Shipping time does not include weekends and US federal holidays. A tracking email will be sent automatically once dispatched.

Shipping cost is calculated based on package weight, dimensions and delivery destination. You can view the exact shipping fee at checkout after entering your shipping address.

Once your order meets our free shipping threshold, free standard shipping will apply automatically.

All our metal sign products are manufactured in our US facility. Standard production takes 3–7 business days before shipment. Once dispatched, domestic US shipping normally takes 2–5 business days. In total, please allow 5–12 business days from order placement to delivery.

Non-custom ready-made metal signs

You may request a return or exchange within 30 days of delivery. Items must be unused, undamaged, and in original condition. Buyer is responsible for return shipping costs. Once we receive and inspect the item, we will process your refund.

Custom engraved / personalized metal signs

All custom personalized metal signs are made to your specifications. Since these products cannot be resold, we do not accept returns or exchanges due to change of mind.

We will take full responsibility if your item arrives damaged, defective, or we make production errors (wrong text, wrong design). Please provide clear photos within 7 days after receiving your package, and we will remake your sign or issue a solution for you.

We sincerely apologize if your metal sign arrives damaged or defective. Please follow these steps within 7 calendar days after you receive your package:

1. Take clear photos: include the outer shipping box, packaging, and full close-up pictures showing the defect or damage.s

2. Contact our support team via email or website message, attach all photos, and provide your order number.

Once we verify the issue, we will offer solutions such as remaking and resending your sign free of charge or other reasonable compensation. Kindly note that claims submitted after the 7-day window may not be accepted. We cannot cover damages caused by improper installation, misuse or accidental damage after delivery.