退款政策

Last Updated: August 14, 2026

Thank you for shopping with Joymesigns. This policy applies to all products purchased on our website and shipped to customers in the United States.

By placing an order on the Joymesigns website, you acknowledge that you have fully read, understood, and agreed to this Return & Refund Policy. This policy is available before checkout and governs all transactions.

All non-refundable provisions and final-sale restrictions apply only to change-of-mind returns. This policy does not exclude remedies for products that arrive damaged, defective, or incorrectly shipped due to our error, in compliance with applicable U.S. consumer laws and the Uniform Commercial Code.

1. Return Eligibility

You may request a return within 30 calendar days from the delivery date.

To qualify for a return:

  • The product must be unused, in its original condition, and free from damage caused by misuse, installation, modification, or improper handling;

  • The product must be returned with original packaging and included accessories, if applicable;

  • You must contact our support team via email and provide your order number before shipping any items back. We reserve the right to refuse refunds for items returned without prior approval;

  • All return shipments must use a shipping service with tracking information. Joymesigns is not responsible for lost, stolen, or damaged return packages while they are in carrier custody.

All approved returns must be shipped to our designated return address. Please contact our support team to obtain the correct return address before sending any merchandise back.

We are not responsible for packages sent to incorrect or outdated return addresses.

Upon receipt, all returned products will be inspected. If the item shows signs of use, damage, missing parts, or does not meet the return requirements, we reserve the right to reject the refund request. The item may be returned to the customer at their own expense.

2. Personalized / Customized Products

Personalized or customized products may not be eligible for change-of-mind returns or exchanges once production has started.

Once production begins, we cannot cancel or refund customized orders caused by buyer errors, including incorrect information, spelling mistakes, wrong selections, or personal preference.

Exception: We will provide a solution if the product arrives damaged, defective, or if we shipped the wrong customized item.

Slight variations in color, size, texture, or appearance may occur due to screen differences, manufacturing processes, or material characteristics. Minor variations that do not affect product function are not considered defects and are not eligible for free replacement or refund.

3. Order Cancellation Rules

  • Standard products: Orders may be canceled before shipment. Once an order has been shipped, standard return procedures apply.

  • Customized products: Once production has started, cancellation requests cannot be accepted. Cancellation requests submitted before production begins may be approved at our discretion.

4. Return Shipping Cost

  • Change-of-mind returns (no quality issue): The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

  • Damaged, defective, or incorrectly shipped items (our error): We will cover the related return or replacement shipping costs.

If you refuse delivery without submitting a valid damage or defect claim, any original shipping fees and return shipping charges may be deducted from your refund amount.

5. Damaged or Defective Item Claims

If your product arrives damaged, defective, or incorrect:

  1. Contact us within 5 business days after delivery;

  2. Provide clear photos or videos showing:

    • The outer shipping package;

    • Shipping label;

    • The product condition;

    • Any visible damage or defects.

  3. Please keep the original packaging and all related materials until your claim has been fully reviewed.

We may provide one of the following solutions after verification:

  • Free replacement;

  • Partial refund or store credit;

  • Full product refund.

Claims submitted after the required timeframe may not be approved.

Valid claims will be processed and resolved within 5–7 business days after we receive all required information.

6. Refund Processing

After we receive and inspect your returned product and confirm it meets all return requirements, refunds will be issued to your original payment method within 5–7 business days.

Please allow additional processing time depending on your bank, credit card provider, or payment service.

7. How to Request a Return or Submit a Claim

Email our support team:

mrguanteng@hotmail.com

Subject suggestion:

Return Request / Damage Claim – [Your Order Number]

Please include:

  • Order number;

  • Full name;

  • Reason for return or claim;

  • Photos or videos if applicable.

8. Final Sale Items

Clearance items, discounted products, and final-sale merchandise are not eligible for change-of-mind returns or exchanges.

Exceptions apply if the product arrives damaged, defective, or incorrectly shipped due to our error.

9. Liability Limitation

Our maximum liability for any order dispute, damage claim, or return shall not exceed the total amount paid by the customer for the relevant product.

Joymesigns is not responsible for indirect, incidental, or consequential damages, including installation costs, replacement costs, decoration losses, or project delays.

Governing Law

This policy shall be governed by the laws of the United States.